Refund & Cancellation Policy

Our Refund Commitment

VIJENDRA TRADING CO. (branded as "Shabby") is committed to client satisfaction. We understand that sometimes projects don't work out as planned, and we have established fair refund policies to protect both parties.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service not delivered: If we fail to deliver agreed services within the specified timeframe
• Quality issues: If delivered work does not meet agreed specifications and cannot be rectified
• Project cancellation: If project is cancelled before significant work has begun
• Force majeure: If project cannot be completed due to circumstances beyond our control

2. Refund Timeframes

Refund requests must be submitted within the following timeframes:

• Service not delivered: Within 30 days of the agreed delivery date
• Quality issues: Within 14 days of project delivery
• Project cancellation: Within 7 days of project initiation
• Ongoing services: Within 30 days of service commencement

3. Refund Process

To request a refund, please follow these steps:

1. Contact us at contact@vijendratradingco.shop with your refund request
2. Provide your project details and reason for refund
3. Include any supporting documentation
4. We will review your request within 5 business days
5. If approved, refund will be processed within 10 business days

4. Refund Amounts

Refund amounts are calculated as follows:

• Full refund: If no work has been started or delivered
• Partial refund: If some work has been completed, refund will be for the unused portion
• No refund: If project is 80% or more complete
• Deductions: Any third-party costs or expenses already incurred will be deducted

5. Non-Refundable Items

The following items are generally not eligible for refunds:

• Third-party software licenses or subscriptions
• Domain registrations and hosting fees
• Custom development work that has been delivered and accepted
• Consultation and advisory services already provided
• Training sessions that have been conducted

6. Cancellation Policy

Clients may cancel projects under the following terms:

• Before work begins: Full refund available
• During development: Refund for unused portion minus work completed
• Near completion: No refund if project is 80% or more complete
• Ongoing services: 30 days notice required for cancellation

7. Dispute Resolution

If you disagree with our refund decision:

• Contact our management team for review
• Provide additional documentation if available
• We will conduct a thorough review within 10 business days
• If still unresolved, we may suggest mediation or arbitration

8. Payment Method Refunds

Refunds will be processed using the same payment method used for the original transaction:

• Bank transfer: Refunded to the same account within 5-7 business days
• UPI: Refunded to the same UPI ID within 2-3 business days
• Credit/Debit card: Refunded to the same card within 7-10 business days
• Online payment gateways: Processed according to gateway policies

9. Client Responsibilities

To be eligible for refunds, clients must:

• Provide clear and detailed project requirements
• Respond promptly to requests for feedback and approval
• Test deliverables thoroughly before acceptance
• Report issues within the specified timeframe
• Allow reasonable time for issue resolution

10. Quality Assurance

To minimize refund requests, we:

• Provide detailed project specifications and timelines
• Conduct regular progress reviews and demos
• Implement quality control checkpoints
• Offer revision rounds as part of our service
• Provide comprehensive testing and documentation

11. Special Circumstances

We may consider refunds in special circumstances such as:

• Medical emergencies affecting project delivery
• Natural disasters or force majeure events
• Significant changes in business requirements
• Technical limitations that were not foreseeable

12. Contact for Refunds

For refund requests or questions about this policy, contact us:

• Email: contact@vijendratradingco.shop
• Phone: +91 6203858943
• Address: PLOT NO 5, NEAR HARMARA SCHOOL, OPP ROAD NO 14, VKI AREA, Jaipur, Rajasthan, 302012

13. Policy Updates

This refund policy may be updated from time to time. We will notify clients of any significant changes and post the updated policy on our website.